Our Complaints Procedure

We always endeavour to provide the best service and products for our customers. However, on rare occasions, we recognise there may be times where our customers may not be completely satisfied.

To ensure we are able to put things rights as soon as we can, please read our complaints procedure below and we will respond promptly to ensure complete satisfaction.

As soon as possible after the completion of the works, please inspect the work to ensure everything has been carried out to our usual high standards by calling us on 01634 406664.

We aim to respond within 7 days of receiving your complaint and where possible, will provide you with a date to remedy any issues raised.  

In the unlikely event there is anything you are not completely satisfied with, please contact us as soon as you can in order that we can rectify any problems as soon as possible.

Where we cannot resolve any complaints using our own complaints procedure, as a Which? Trusted trader we use  Dispute Resolution Ombudsman  for dispute resolution. In the unlikely event of a complaint arising and you wish to refer the complaint to them please contact Which? Trusted Traders in the first instance on 0117 456 6031.


Dispute Ombudsman

Where we cannot resolve any complaints using our own complaints procedure, as a Which? Trusted trader we use Dispute Resolution Ombudsman for dispute resolution. In the unlikely event of a complaint arising and you wish to refer the complaint to them please contact them on 0117 456 6031 or via their website http://www.disputeresolutionombudsman.org/which-trusted-traders-partnership/

You may also address any complaints in writing to:

Hazel Motors
271-287 Dale Street
Chatham, Kent
ME4 6QR

01634 406664
01634 814137
info@hazelmotors.co.uk

You can also contact us if you would like to exercise your rights to access, rectification, deletion/erasure, object, restrict processing, or portability, please email our data controller above. You may lodge a complaint with the relevant supervisory authority if you consider that our processing of your personal data infringes applicable law. Please see our Privacy Policy for details.


OPENING HOURS

Mon - 08:30 to 17:30
Tue - 08:30 to 17:30
Wed - 08:30 to 17:30
Thu - 08:30 to 17:30
Fri - 08:30 to 17:30
Sat - 07:45 to 12:45

Closed - Sundays & Public Holidays

IMPORTANT INFORMATION

Read our GDPR Privacy Policy
View our Complaints Procedure

All Rights Reserved 2019
Reg Company No.1246368
Company Registered in England
VAT Registered No.204920493
Web by Original Bear Media

GET IN CONTACT WITH US

Hazel Motors
271-287 Dale Street
Chatham, Kent
ME4 6QR

01634 406664
01634 814137
info@hazelmotors.co.uk